Customer Service

Customer Service

1. General Inquiries

Toll Free In North America Dial: 1-855-7-POODLE (1-855-776-6353)

Hours: Monday to Friday 9AM-5PM Eastern Time, Canada

Email: info@lecanichenoir.com

A customer service representative will get back to you within 24 hours.

Online Chat: located at the bottom right on every page!

Hours: Monday to Friday 9AM-5PM Eastern Time, Canada

 

2. Shipping

Canada:

Standard Shipping: Free standard shipping on all Canadian orders!

Priority Shipping: Weight based shipping, standard rates apply.

FREE PRIORITY SHIPPING on orders over $300

USA:

Standard Shipping: Weight based shipping, standard rates apply.

Expedited Shipping: Weight based shipping, standard rates apply.

FREE EXPEDITED SHIPPING for orders over $300

International (outside Canada & USA):

Standard Shipping: $40 for the first item, $20 for each additional item.

Expedited Shipping: $60 for the first item, $30 for each additional item.

FREE STANDARD SHIPPING for orders over $600

 

3. I Want to RETURN it!

Canada: FREE! Just send and email to returns@lecanichenoir.com or call us at 1-855-7-POODLE to receive return instructions.

USA & International: Standard return shipping rates apply.  Just send an email to returns@lecanichenoir.com and we'll send you return instructions.

All items must be returned within 14 days of delivery date.  Items must be in original condition, unworn, with tags still attached.  Our staff must inspect your item for the aforementioned conditions before granting your return.  We reserve the right not to grant your returns if any of the aforementioned conditions do not hold.

Accessories, Undergarments, Swim Suits, and Items sold on sales are final and cannot be refunded or exchanged.

 

4. How long before I get it?

In Montreal, same day delivery available for FREE.  Just contact us prior on info@lecanichenoir.com to let us know.  Otherwise a maximum of 2 business days.

For the rest of Canada, orders are shipped within the next 2 business days and take up to a maximum of 5 business days to arrive. 

International, email info@lecanichenoir.com for more details, depends on shipping method chosen.

 

5. Where is my order?

If you provide a correct email address upon checkout, you will recieve two emails:

  1. An email confirming your order.
  2. An email with your tracking number.

We would love to help! Just write us at info@lecanichenoir.com and we will get back to you quickly!  We often contact clients ourselves to update them on their orders.  We know how exciting it can be to wait for packages!

6. Will it fit me?

If you consulted the size chart or notes available for each item but still can't decide, we'll be glad to chat with you!  Email us at info@lecanichenoir.com and a fitting stylist will help you out within 24 hours.

If you need immediate assitance please chat live with one of our customer service representatives online by clicking the chat tool on the bottom right of every page.  There is one even at the bottom of this page, send us a message and we will gladly assit you with your purchase!

Hours: Monday to Friday 9AM-5PM Eastern Time, Canada

7. Any other questions?

We love to talk fashion.  Just drop us a note at info@lecanichenoir.com or our online chat tool!